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Support
Welcome to KingOfHosting.com.com's Comprehensive source for support. We
have compiled some of the most frequently asked questions, examples, and
resource links for many features that we offer at
KingOfHosting.com.com! If your question is not answered here please
write Technical Support and your request will be processed in a timely
fashion. Use the Navigation Bar at the top to quickly jump to a
particular feature or just browse if you like.
Control Panel
The new state of the art control panel offers everything that most web-
masters
will need to have full control over their web site. It is all here,
email, users,
File Manager, mailing lists, and more.
My
control panel
doesn't let me in, what should I do?
First ensure that the control panel URL that you are using has a final
trailing
slash. "/" If this is missing it will give you a hard time.
My Control Panel loads but the graphics do
not load properly,
what should I do?
You most likely have your browser set on a foreign language. The browser
must
be set to standard English.
What is the easiest way to login to my Control Panel?
http://www.yourdomain.com:2088/
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CGI (Common Gateway
Interface)
One of the most common forms of interactive media is CGI programming.
Most CGI
is written in PERL and serves many purposes, such as form processing,
hit/access
counting, questionnaires, and guestbook's.
Where
do I put my CGI scripts?
CGI scripts in a directory in web called a cgi-bin. This directory is
created by default when we setup all new accounts. If you have
accidentally deleted your cgi-bin folder and require one created, please
write to us at support@kingofhosting.com
Links to places where you can learn
CGI/Perl?
The following is a list of sites we recommend
What is the path to perl?
D:/perl
What is the path to sendmail?
C:/winnt/system32/blat.exe
What is the server path to my web directory?
D:/inetpub/yourdomain.com/wwwroot/
Email
Server Information
What Should I use to check my email?
Outlook Express is probably our recommendation. It is very quick to
setup and
easy to use. It comes with Internet Explorer and all of Microsoft's
products.
You can obtain a copy from Microsoft's Download Site.
What are the mail server entries I should
use?
Both incoming and outgoing ail servers should be setup as mail.yourdomain.com,
where mail.yourdomain.com is the name of your domain minus the www.
How do I setup POP3 accounts?
Login to your control panel as a site admin. Then add a user. The name
of the
user will also serve as an email account. So if you add a user bob, your
site
is also then configured to receive mail for bob@yourdomain.com.
Can a user receive email addressed to multiple names, and if so
how?
Yes, a user can receive email for multiple aliases. To set this up,
login to your
control panel and click the envelope icon next to the user you wish to
setup aliases
for. The middle box on the page that loads is where you can setup your
aliases.
So if you want the user bob to receive mail for webmaster@ and sales@,
you would merely put webmaster and sales in the Aliases box. Make sure
to put
them on separate lines.
How do you setup Email Forwards?
Login to the control panel for your site. Once you have done this you
will be
presented a list of the users for your site. Click the envelope icon for
the user
taht you want to forward mail for. The page that loads will have three
boxes.
The top box is for your Forward Address. Put the address you want mail
forwarded
to. Note that if you have the user bob, with the aliases webmaster and
sales,
anything at bob@, webmaster@, and sales@ will be
forwarded
to the address you specify.
How do I setup an auto-responder for an
email account?
To setup an auto-responder you will need to be logged into the control
panel.
Now click on the envelope icon, beside the user you wish to set an
auto-responder
for. The page that loads up will have three boxes. Select the bottom
box, which
is for "vacation response" Type the message in the box that you want it
to send.
Note that by enabling this feature for a user that receives mail for an
alias
as well, the auto-responder will be sent out for those.
Can I have both an E-mail Forward and an
Auto-Responder?
Simply put, no!
How Do I Set Up an Alias and a "Catch All"
Alias in IMail?
An alias is a nickname for a real email account. You use aliases to
create several email addresses that all point to the same mailbox.
Let's say you have an employee named Bob. You can create a mailbox
called bob@yourdomain.com. You can then log into that mailbox and create
aliases, such as bobby@yourdomain.com, robert@yourdomain.com, and
bert@yourdomain.com. Let's also assume that Bob is the head of
marketing. You could also create an alias marketing@yourdomain.com. ALL
of these emails will now go to the main mailbox, bob@yourdomain.com. Bob
only has to log in to bob@yourdomain.com to see the email from all of
these addresses.
A "Catch All" alias will catch any emails going to a non-existent user,
and forward them to a valid email account. For instance, if your
customer makes a typo, and sends your email to beb@yourdomain.com, this
email would ordinarily be bounced back to the sender. A catch-all alias
will ensure that any email sent to your domain will be received, even if
the email was sent to a non-existent user. In IMail, setting this up is
simple. Just create an alias and name the alias "nobody". Do NOT
create a real user email account called "nobody".
To setup an Alias, log into the ADMIN account (root@yourdomain.com).
Choose the "Alias Administration" link from the "Administrative Account
Options".
To add an alias, click on the Add button. The Add Alias page will be
displayed. To create the "Catch All" Alias, create an alias called
"nobody".
Enter an ID for the Alias. An ID limited to 45 characters and must
consist only of A-Z, a-z, 0-9, _(underscore) and -(hyphen). The name
cannot contain spaces and must be unique within the system but can
override the User ID.
Select Standard alias (Group Alias Type is not enabled).
A standard alias can point to a single User ID on the same system,
multiple User IDs on the same system, a remote mail address, multiple
mail addresses, another alias, or any combination of the same. Please
enter one complete mail address per line. If Standard alias is greater
than 128 characters then it gets converted into List alias. If file name
is given then it is taken as list file name otherwise alias name is
taken as list file name.
Enter a destination. The destination address should be at least three
characters long. The destination for the "nobody" alias is usually
admin@yourdomain.com but can be any email address you would like.
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Server Side Includes (SSI)
What are server side includes(SSI)?
Server Side Includes allow users to create documents which provide
simple information
to clients on the fly. Such information can include the current date,
the file's
last modification date, and the size or last modification of other
files. In its
more advanced usage, it can provide a powerful interface to CGI and
shell programs.
How do I use SSI?
SSI is by default setup on your CWI Hosting Account. The common format
for accessing
SSI is:
<!--#command tag1="value1" tag2="value2" -->
What are the commands for SSI?
Each command takes different arguments, most only accept one tag at a
time. Here
is a breakdown of the commands and their associated tags
config
The config directive controls various aspects of the file parsing. There are two valid tags:
errmsg controls what message is
sent back to the client if an error includes while parsing the document.
When
an error occurs, it is logged in the server's error log.
timefmt gives the server a new format
to use when providing dates. This is a string compatible with the strftime
library call under most versions of UNIX.
sizefmt determines the formatting
to be used when displaying the size of a file. Valid choices are bytes,
for a formatted byte count (formatted as 1,234,567), or abbrev for an abbreviated version
displaying
the number of kilobytes or megabytes the file occupies. include
include will insert the text of a document into the parsed document. Any included file is subject to the usual access control. This command accepts two tags:
virtual gives a virtual
path
to a document on the server. You must access a normal file this way, you
cannot
access a CGI script in this fashion. You can, however, access another
parsed document.
file
gives a pathname
relative
to the current directory. ../ cannot be used in this pathname, nor can
absolute
paths be used. As above, you can send other parsed documents, but you
cannot send
CGI scripts. echo prints the value of one of the include variables
(defined below).
Any dates are printed subject to the currently configured
timefmt.
The only valid tag to this command is var,
whose value is the name of the variable you wish to echo. fsize prints the size of the specified
file. Valid tags are the same as with the include
command. The resulting format of this
command is subject to the sizefmt
parameter to the
config command.
flastmod prints the last
modification date
of the specified file, subject to the formatting preference given by the
timefmt
parameter to config. Valid
tags are the same as with the
include command.
exec executes a given shell command
or CGI
script. It must be activated to be used. Valid tags are:
cmd will execute the given string
using
/bin/sh. All of the variables defined below are defined, and can be used
in the
command.
cgi will execute the given virtual
path
to a CGI script and include its output. The server does not perform
error checking
to make sure your script didn't output horrible things like a GIF, so be
careful.
It will, however, interpret any URL Location: header and translate it
into an
HTML anchor.Where can I go to learn more about SSI?
A good place to begin is here.
Real Audio/Video
Do you have a Real Server Running?
An actual Real Server that is usually used for streaming a news
broadcast or a
radio is not by default installed on the server due to the bandwidth
consumption,
however if you contact sales@KingOfHosting.com.com
they can provide you with the cost to have a Real Server installed for
you.
If you do not have a Real Server Running how
can we
serve Real documents we create?
Real Networks has developed a method called the HTTP Streaming Method.
This method
is used to stream real files that do not require the use of their G2
Server.
How do I use the HTTP Method of Streaming?
Usage is simple. For instance if you created song1.rm and want to stream
this,
you would merely create an HTML file with a link to song1.rm. Save the
HTML file
wih the .RAM extension. Then in your main document, link to the .RAM
file.
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Java Server
Do you offer JAVA Servlet Support?
No.
MySQL
Support
Do you support MYSQL databases?
Yes, we support MySQL Databases.
How do I access my MySQL Database?
prompt:> mysql -h hostname -u username -p
databasename
Where can I get detailed MySQL Instructions?
MySQL.org
How do I setup an MySQL Database?
Please write Technical
Support and your request will be processed in a timely fashion.
FTP (File Transfer Protocol)
What is FTP?
FTP is a protocol designed to allow for the transfer of files from one
computer
to another.
What is a good FTP Client?
WS_FTP by IpSwitch is a very simple to use, well designed program,
availiable
free to download from http://www.ipswitch.com/
What hostname do I put in my FTP Client?
You should use the IP Address that was provided to you, or if your
domain is already
pointing use the domain name reference.
Where do I upload my Index File?
Once you login via FTP, you wil see a single directory called web. This
is called
your USER web. You need to be in the ROOT web. To get here go up two
directory
levels. You will know that you have made it there for you will see
several directories
(user, web, logs, etc..) You now should enter the web directory and
upload your
files here.
Statistics
Do I get full traffic stats and charts?
Yes, all virtual hosting accounts get stats. These easy to read stats
will give
you all the information you need to see how your site is doing and
growing. Stats are only generated by request, please write to
sitestats@kingofhosting.com to request for your stats to be generated.
My stats are not working, what do I do?
Stats are generated upon request only, please write to
sitestats@kingofhosting.com to request for your stats to be generated.
Can I use my own stat system, and the ones
that you can check
on the web with a link?
Though this system, is very complete, additional third party web based
stat systems
and hit boxes can all be used to give you a suite of informational
sources. Other
server dependent systems will now work through the control panel as the
one provided.
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